Still being charged for Tracker which I cancelled 6 months ago

I sold my vehicle in October 2023 due to a need for finance as I needed to pay for medical procedures and do not have a medical aid.

I notified CarTrack that the vehicle was being sold and gave proper notice.

The lady assisting at the time was wonderful and I even posted a compliment Herr on HelloPeter saying how efficient she was.

Sadly, that's where the good story ends. Every mo th since November 2023, fir half a year now, CarTrack has been attempting to debit my account and have succeeded a few times to take funds which they are not entitled to.

They company now owes me a refund.

On the 18th if January, 2024, I complained (again) about the fact that CarTrack was taking debits from my account and received rhis email:

"Good day

Please be advised that your contract has been cancelled with immediate effect, a request for refund has been sent for further assistance.

Regards,

Zukiswa Mhlauli Customer Care 11 Keyes Avenue, Rosebank, Johannesburg Tel: *** *** www.cartrack.com NOTE: This e-mail message is subject to the Cartrack Group disclaimer see http://www.cartrack.co.za/disclaimer.html"

I thanked Zukizwa and thought the matter was dealt with.

Sadly, again, the entire debacle just carried on.

As the months passed CarTrack has become more and more persistent and harassing: I am now receiv8ng daily sms- messages of demand for non-payment of my account. I have also received letters of demand and rhe latest letter today, is threatening that they have stsrted a process of litigation against me.

No matter whom you call or speak to in CarTrack, no-one takes responsibility for dealing with th3 matter in hand.

Today I spoke to "Moosa" in Accounts. He shrugged his shoulders and said all he could do is pass this on to the Creditors Department. All the way through I have tried to remain calm and courteous, but this is affecting my creditworthiness and I am out if patience with a company wher3 GROSS INCOMPETENCE of employees seems to be at the order of rhe dat!

Please beware that once CARTrack "has your details" and installed a tracker in your vehicle, they will never let you go!

They are now villect8ng from both me and the person who bought my car and insured it with a demand for a tracker installation! This is tantamount to daylight *******!

Yours sincerely

Carin S Smit