NN
Natsai N

1 reviews | Active since Jul 2017

25 Jul 2017, 17:21

Still battling with the same issues. CarTrack is a disappointment

<p>Absolutely defeated by the service at CarTrack. If it wasn't for the exit fee, I would have changed from this service weeks ago. To re-state the story. I had a tracker put into a new car in early June. After recieving faulty strip warning signals from the device, it was repaired two weeks later. Then again faulty signals AGAIN. My device was repaired again. Ten days later, faulty signals AGAIN and then my device was repaired again. My device was repaired for the fourth time last week Saturday. After my complaint, they sent "an experienced" technician to inspect my vehicle. He confirmed that the device was was working fine. Last night and the day before, I continued to get calls from Car Track saying they are getting further faulty signals from the device. </p> <p>I keep getting promises to get called back, no one calls back. My calls to CarTrack are bounced between the *********** control centre and the repair room. </p> <p>Completely lost hope this company.</p>

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Replies (1)
Cartrack
Cartrack's reply25 Jul 2017, 17:39
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards,
The Cartrack Team