*****sters with bad service

I had a contract with cartrack for more than 5 years but last year between July / August when I phoned in for a cancellation they told me that the contract will be cancelled but I need to pay R301 before I then asked for their bank account in which to make a direct payment and they did not send it to me

Later on they kept on debiting different amounts from my bank account of which i reversed resulting in a bad profile for me.i decided to go to their branch in Vanderbijlpark to enquire further about this ,they then told me that I had to pay R1 300 in order for the account to be totally closed I did not understand as to why I have a debt when I had phoned in for a cancellation I asked for them to check and listen to their recordings since they say all calls have been recorded.

At the branch I received no help at all they phoned their main office and was given the run around from one person to the other ,I then decided to pay the R1 300 so that I can get over the whole thing

Vanderbijlpark branch gave me a letter as proof that the contract has been cancelled but now I have been receiving messages that I have outstanding balance when I went back to the branch they put me on the phone whereby I was put on hold for about 30 minutes and then I later spoke to different consultant of which one of them said Vanderbijlpark branch should help me or atleast send them some documents before the contract can be cancelled

I'm at my wits'end now and feel very bad with the R1 300 that I had to pay hoping that I'll have peace of mind .please help with cancelation and recover R1300 which was ****** from me with false pretense. I was not supposed to pay it and still suffering bank charges in this regard which I believe they are responsible for all this charges as well.