ZM
Zenani M

1 reviews | Active since Jun 2020

16 Oct 2025, 11:22

*****sters

For full 2 years I have been paying for a tracking device for a car I no longer have. September 2023 I traded in my Kia Rio and had informed Cartrack since I was still under contract with them,I was then told I had to pay R800 and something of which they did debit on the 4/10/23 for them to change the device to a new car. Technician came to install tracker and I assumed the process was done was then advised to log out on the app and then log in again,then new car was updated.Cartrack continued to debit R269 of which they last debited on the 27/09/25 weeks before had received smses that my contract was expiring but didn't pay attention to it because they have been debiting,only when I wanted to activate carwatch and my account was no longer available. I then called them only to be told I have been paying for the car I traded in of which they had even removed their tracker from,till today no response from them been getting it has been escalated that time I have been paying full 2 years for nothing since apparently the tracking device that was installed to my Kiger it was from the dealership not the DNR or whatever it is. Literally had been ****med full 2 years by this nonsense of a company.

0
Replies (1)
Cartrack
Cartrack's reply16 Oct 2025, 11:31
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team