*****ster service from car tracker!! CAR TRACKER OVER PROMISES & under delivers

I recently sold my old Hyundai i20 via WeBuyCars & notified Cartrack of the sale so that they could dispatch a technician to remove the tracker unit from the WeBuyCars Joburg south warehouse. I even called the warehouse to help arrange a time & a date for the removal. Despite calling cartracker 2 weeks everyday, they STILL didn’t arrange for a technician to go to WeBuyCars to remove the unit. I paid R870 for the removal as an arrangement plus my normal monthly premium. I spoke to different call centre agents who kept giving different information. I wondered if there was adequate training done for the process. One call centre agent told me that the car was sold and that they would deactivate the unit and give me a new one free of charge because the mess up was on their side. Turns out she wasn’t supposed to tell me that information because the company has to protect themselves. I bought a new Audi A3 and called in to arrange for the new tracker unit to be fitted into my car & to my surprise, the call centre agent told me I’d have to pay for a new installation fee of R470. I requested to speak to someone senior and as expected that person was unavailable. Similarly, the agreement of me getting the new unit wasn’t updated under my profile. I was told I would be called back to arrange the fitment it’s been 48 hours and nothing. This is after R870 was debited from my account as well as my monthly premium despite the company not keeping their end of the agreement. By the way to cancel my contract with them, it would cost me R2890. I am not only disgusted at the level of incompetence at most of the call centre agents I spoke to & a clear lack of training. I am most disappointed at the low visibility of management to assist in correction of this. As a customer you’re just another number to their Bottem line. No customer care or concern for correction. I have lost my trust in this company, they debited my account but didn’t honor their agreement and are clearly trying to put the onus on me for a mistake on their end. I have also reported this matter to the ombudsman as this kind of treatment of customers is unacceptable. I wouldn’t recommend their service as an individual nor for any fleet management business: they over promise and under deliver. Save yourself the headache of dealing with *********** people & get your money’s worth elsewhere. Not worth the stress. *****sters!!!!!