jK
jacqueline K

1 reviews | Active since Oct 2014

02 Feb 2026, 08:58

Stelling money and ****s poor poor customer service

⭐ 1 Star – Extremely Poor Service & Ongoing Issues Tgey should get a 0 start rating I have all emails and WhatsApp message and calls

I have been trying for over a year and a half (almost two years) to cancel my contract with Cartrack, with absolutely no success.

The tracking system has never worked in my vehicle, not once. I have communicated endlessly via WhatsApp (with two different salespeople), emails, broadcast messages, and countless phone calls. Each time I am given promises that someone will come out to fix the system — and no one ever does.

Despite this, Cartrack continues to send invoice after invoice and deduct money from my account every single month. I constantly have to stop these deductions myself. There is no follow-up, no accountability, and no response after calls, emails, or messages.

No one from Cartrack gets back to you. Ever.

This has been the most frustrating and disappointing company I have ever dealt with. In my experience, they take your money while providing no working service at all. I would strongly advise others to think very carefully before dealing with this . They are useless

0
Replies (3)
Cartrack
Cartrack's reply02 Feb 2026, 09:07
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team
jK
jacqueline K's update02 Feb 2026, 10:32
Reviewer Update
This response has been given to me repeatedly over a long period of time by various sales representatives via email and WhatsApp. Despite these assurances, no investigation, feedback, or resolution has ever taken place. I therefore have very little confidence in yet another promise to “investigate.” I expect this matter to be addressed immediately and conclusively, not with further generic responses.Refund my account also as I have paid for no service in 2 year.

jK
jacqueline K's update04 Feb 2026, 09:26
Reviewer Update
Once again, Cartrack has made promises that were not kept. I was assured that I would be contacted to:
  • Cancel the debit order
  • Remove or change out the faulty unit in my vehicle
  • Install a replacement unit
None of this has happened. This has been the pattern for almost two years now. Promises are made, follow-ups are promised, and then nothing happens unless I email repeatedly. Client service does not follow up with customers, and commitments are simply ignored. This situation has become unacceptable and exhausting. I will continue to pursue this matter until this two-year nightmare is fully resolved. I am no longer interested in verbal assurances that lead nowhere — I expect immediate action and written confirmation of:
  1. The cancellation of the debit order
  2. The removal or replacement of the unit
  3. A clear resolution timeline
Please note that my patience has been completely exhausted. This matter should have been resolved long ago. I expect urgent feedback. Regards,
Jacqueline Kleinhans