1 reviews | Active since Oct 2014
Stelling money and ****s poor poor customer service
⭐ 1 Star – Extremely Poor Service & Ongoing Issues Tgey should get a 0 start rating I have all emails and WhatsApp message and calls
I have been trying for over a year and a half (almost two years) to cancel my contract with Cartrack, with absolutely no success.
The tracking system has never worked in my vehicle, not once. I have communicated endlessly via WhatsApp (with two different salespeople), emails, broadcast messages, and countless phone calls. Each time I am given promises that someone will come out to fix the system — and no one ever does.
Despite this, Cartrack continues to send invoice after invoice and deduct money from my account every single month. I constantly have to stop these deductions myself. There is no follow-up, no accountability, and no response after calls, emails, or messages.
No one from Cartrack gets back to you. Ever.
This has been the most frustrating and disappointing company I have ever dealt with. In my experience, they take your money while providing no working service at all. I would strongly advise others to think very carefully before dealing with this . They are useless
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
- Cancel the debit order
- Remove or change out the faulty unit in my vehicle
- Install a replacement unit
- The cancellation of the debit order
- The removal or replacement of the unit
- A clear resolution timeline
Jacqueline Kleinhans
- Cancel the debit order
- Remove or change out the faulty unit in my vehicle
- Install a replacement unit
- The cancellation of the debit order
- The removal or replacement of the unit
- A clear resolution timeline
Jacqueline Kleinhans
