*****ing money and canot help me

i recieved an sms stating that my cartrack payment did not go trough because i use 2 accounts one for my sallary and one where i pay all my accounts so car track was supposed to decuct 2 tracker units installments wich does not amount to R 555.00 so it did not go through so i asked mr osnorn to tell me why they wanted to deduct R 555.00 and he said he may not tell me i mean i am the customer and have every right to ask questions when somebody wants to ***** my money, i asked him to give me a refrence number for the call wich must be recorded he said he cant give it to me so how do i trace the call he said they record it but dont give reffrence numbers