LB
Laurentia B

1 reviews | Active since Oct 2022

17 Oct 2022, 19:48

STAY FAR AWAY FROM CONTRACT. THEY DO NOT HONOR AGREEMENTS WITH CUSTOMERS!!

I regret taking out a contact with Cartrack and WILL never take out a contract with them again! Unfortunately, I was in an accident this year June. The car was written off and consequently I had to cancel my Cartrack contract. I had to pay a cancelation fee and arranged to pay R897 for three months starting August. In September they duplicated the debit order. After numerous calls to their accounts department and I decided to go to the bank and reverse the duplicate debit order. I had to because no one in accounts could tell me WHY they debited my account TWICE. I asked them numerous times to refund me as they are in breach of our agreement. The customer service lady said "Eish, that will take long". How ***********. I've reversed the debit order and went about my life. To my dismay, AGAIN today they debit the same amount from my account. I do not understand how they have the right to simply debit from my account whenever they feel like it when I have an agreement in place to debit on the 25th of each month. NO ONE in customer service or accounts can answer my question. I WILL put in a stop order at my bank, preventing them from ever deducting funds from my account as they can clearly not stay within agreement ls made with customers and are too *********** to advise why. I will ensure none of my family, friends or colleagues ever take out a contract with Cartrack.

0
Replies (1)
Cartrack
Cartrack's reply18 Oct 2022, 09:33
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team