STAY FAR AWAY

In 2024, I signed up for Cartrack to track my vehicles for business purposes. At the time, I had two vehicles on the road, and I had never used a tracking service before. I was referred to Cartrack by someone who was already a customer.

I sold one of my vehicles last year and, to deactivate the tracker and transfer it to the car I bought, I was charged R600. This fee wasn’t included in my monthly debit order, so I made the payment via EFT and sent the proof of payment (POP) to the client services department on 31 January 2025. They responded with a ticket number and assured me it would be escalated to the accounts department.

However, the problems began soon after. For the entire year of 2025, I received continuous phone calls despite clearly requesting email communication (on my original application).

The calls were incessant and disruptive, especially during working hours. One call even involved a staff member who threatened me. When I reported this, I was simply told, “Good news, ma’am, she no longer works here.” To make matters worse, I still had no clarification on the R160 charge that I was being billed for. Finally, on 16 October, I received a statement with a balance of R77.80, which I paid within 10 minutes and sent the proof of payment to both the accounts team and the person who sent the statement. Yet, from 17 October to 20 November, I was still harassed daily by phone. It wasn’t until Paballo Mogomotsi reached out via email that I could provide all the necessary documentation proving that I had paid the R 600.00 transfer fee in January 2025. His response was simply, “Thanks for the proof of payment,” with no acknowledgment of the prolonged harassment or any apology for the inconvenience caused.

I’m extremely disappointed that throughout this entire ordeal, from January 2025 to November 2025, I never once received an apology or any resolution. The stress and harassment I endured were completely unnecessary and, frankly, damaging to my mental health.

My advice to anyone considering Cartrack: while they may offer tempting promotions, the constant harassment, lack of professionalism, and disregard for customer concerns make this service not worth it.

Please think twice before signing up with them.