Stay away from Cartrack they are ****s and *******

By far the worst and most *********** company I have ever dealt with. Everything about cartrack is the worst!! They lock you into a 3 year contract when you sign up be aware of this. The promise no increases for 2 years and then immediately increase in the 2nd year because theres a hidden term defining what 2 years means. Everything will cost you money if the device is defective they charge you to replace. If you want to downgrade they charge you a call out fee. And if you want to cancel, oh yes there's a fee. Not only that but if you miss a single payment they will harass you every single day until you pay it and then they will start threatening you after a month. But if they double charge you, chances are you will have to wait 14 days for a refund which will probably never come and then they will just charge you again.

So here's my story. Cartrack double charged me twice in 2 months. I requested a refund after the first time, to which i was told 14 days is what i would wait to get my refund. Which never happened and then the next month they did it again. And still no refund to date. This was in July and August. So I have stopped paying the account and requested a cancellation of the contract which I was told carried a fee of the remainder of the contract of R1324.95. I responded on email to their threatening letter with blacklisting and legal debt collection with, deduct the R530 you owe me from this and I will pay R794.95 and the contract must be cancelled. To which I received no response that was 3 days ago. They have continued harassing me on WhatsApp every single day regarding the outstanding amount to which I have responded with the exact same message every day only to be told by the *********** employee on the other end, "noted" and yet nothing is done and they are still harassing me.

Just stay away from contract they offer no value to you and will charge you for everything. They are useless and *********** and only care about their money.