jvdm
jaco van der merwe

1 reviews | Active since Nov 2013

25 Jun 2021, 11:27

STAY AWAY FROM CARTRACK

about a week ago I received a letter of cancellation from cartrack. I really thought these people where out of my life. As I previously reported I was involved in a MVC, and received no assistance from their roadside patrols. three weeks later they claim I had a faulty unit that was installed in my vehicle and therefore cannot find my vehicle. Nobody in their right mind can be expected to pay for something that is defective. I went from a speed of 113 to 0km/h in spill seconds with no assistance. even on their system, my vehicles details was capture incorrectly from the beginning and yes I have reported that as well with emails on emails. I therefore refuse to pay for anything further. as I have stated numerous times to the people who keep phoning me. and coming to your accounts department they need to learn telephone manners. The attitude that I am receiving from this company's employees. They treat me worse than a ********.

0
Replies (3)
Cartrack
Cartrack's reply25 Jun 2021, 11:30
Official
Good day,
 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team
jvdm
jaco van der merwe's update25 Jun 2021, 11:34
Reviewer Update
This reply confirms my suspicions. It is a automated response system just to keep the client quiet. i received the same response from them after my first complaint. which means absolutely nothing is going to be done about this incident. and therefore I will be harrased by yet another phonecall.
jvdm
jaco van der merwe's update25 Jun 2021, 11:36
Reviewer Update
Cartracks emails don't even work.