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ThandokaManju M
1 reviews | Active since Mar 2022
16 Mar 2022, 17:55
STAY AWAY FROM CARTRACK!!
Terrible customer service from Cartrack, had a contract with them and vehicle got written off in November 2021. I then informed them of this then they kept deducting a monthly premium for a vehicle that I no longer have and I stopped their debit orders, now I am getting calls, Whats app messages and emails to pay for something I no longer have. I just received summons that I will be prosecuted and they have appointed attorneys for this, well we'll meet in court!! STAY AWAY FROM THIS COMPANY, IT'S A ****!!
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Replies (4)0
Replies (4)
Cartrack's replyOfficial
16 Mar 2022, 18:00Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply16 Mar 2022, 18:00
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The Cartrack Team
TM
ThandokaManju M's updateReviewer Update
16 Mar 2022, 18:06There's nothing to clarify about the whole situation, my contract was supposed to be canceled in November 2021. Don't investigate just cancel it and go away!!
TM
ThandokaManju M's update16 Mar 2022, 18:06
Reviewer Update
There's nothing to clarify about the whole situation, my contract was supposed to be canceled in November 2021. Don't investigate just cancel it and go away!!
TM
ThandokaManju M's updateReviewer Update
29 Jul 2022, 15:53Issue still not resolved, now your accounts department told me I'm blacklisted
TM
ThandokaManju M's update29 Jul 2022, 15:53
Reviewer Update
Issue still not resolved, now your accounts department told me I'm blacklisted
TM
ThandokaManju M's updateReviewer Update
29 Jul 2022, 15:53I am very aggrieved by the treatment received from your company.
I signed up for your tracking service for a vehicle I bought in 2016, the vehicle got written off in November 2021. I then informed Cartrack that I no longer need the service because I no longer have the vehicle.
I kept getting calls from Cartrack and continously informed the agents that I no longer have the car and the service must be canceled, debit orders continued going off my account even though I informed numerous people that I no longer need the service.
I eventually got a cancelation letter in April 2022 and still debit orders went off and I asked my bank to reverse them, I then laid a complaint and was told I never requested cancelation. I then requested for calls i interacted with Cartrack also daily but never got the calls.
I have now been informed that I am blacklisted and I must pay R1800 to unblackliat, this is ridiculous and insane. Please assist and if unable to assist please provide me with details for the relevant Ombudsman to take this matter to.
TM
ThandokaManju M's update29 Jul 2022, 15:53
Reviewer Update
I am very aggrieved by the treatment received from your company.
I signed up for your tracking service for a vehicle I bought in 2016, the vehicle got written off in November 2021. I then informed Cartrack that I no longer need the service because I no longer have the vehicle.
I kept getting calls from Cartrack and continously informed the agents that I no longer have the car and the service must be canceled, debit orders continued going off my account even though I informed numerous people that I no longer need the service.
I eventually got a cancelation letter in April 2022 and still debit orders went off and I asked my bank to reverse them, I then laid a complaint and was told I never requested cancelation. I then requested for calls i interacted with Cartrack also daily but never got the calls.
I have now been informed that I am blacklisted and I must pay R1800 to unblackliat, this is ridiculous and insane. Please assist and if unable to assist please provide me with details for the relevant Ombudsman to take this matter to.