jvdm
jaco van der merwe

1 reviews | Active since Nov 2013

14 Jun 2021, 09:40

STAY AWAY FROM CARTRACK

On the 11th of May 2021 I was involved in a motor vehicle collision. Now to my knowledge cartrack is suppose to contact you if something like this happens or if they cannot get hold of you the next number on their system to inform a next of kin. this did not happen. I then put it to them that IF they can find my vehicle, which by the way was lying in a ditch next to the road for the past four (4) weeks, i will continue my subscription with them. at first no one phoned me not taking me very serious in very good for business. Since then they claimed that there is a faulty system fitted in my vehicle, two (2) weeks after I informed them that I was in a MVA Now I know they have all my details because once I refused to pay my fees for a service that does not work, they started phoning me. Apon several times I instructed them to cancel my service and that they broke contract with me by default of fitting a unit in my vehicle that subsequently went faulty and the test was not done to establish that. Now they want me to pay for a cancellation fee for services which I'm not willing to do as this is not my fault that they messed up.

0
Replies (2)
Cartrack
Cartrack's reply14 Jun 2021, 09:45
Official
Good day,
 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team 
jvdm
jaco van der merwe's update14 Jun 2021, 09:50
Reviewer Update
dear cartrack team. all I now to want to happen is that the service must be cancelled. No callbacks, no new unit, nothing but a cancellation letter that it has been done. I have also taken it further with my vehicle sales agent, as they use your product in all of their sold vehicles.