Stay away from cartrack

I joined this cartrack in October 2018, I must say this is the worst service provider I have come across. After installation I received an sms saying that everything is well. But no consultant phoned me to explain the package I was on, but I was paying money every month, mind you this tracker came with my insurance the least they could call me and tell me on which package I’m on. I had to phone in and asked and the lady could not answer and put me on hold, so she could confirm with the fleet people. She still couldn’t give me a straight answer. I then stopped the payments, because no one was giving me a straight answer. I sent several emails to Thandekile and Jabu, still no response. Instead they telling me I have to pay a cancellation fee. Which I don’t understand, they failed to service me as a client, now they sending me letters that I will be listed but no one has contacted me in regards to my problem. They are forcing to stay whilst I’m not happy with their service.