STAY AWAY FROM CARTRACK!!

One star is too generous. This is THE worst company I have ever had the misfortune of dealing with. As most Insurance companies do, they require you to install a tracking device in your vehicle. My insurance company got Cartrack to contact me and I must say that they were the most persistent bunch to get an appointment and install the device. The device was installed and the debit orders went off for a number of years. Then I sold my Land Cruiser in July 2022 and immediately Cartrack phoned me to make an appointment to install a new device in my new vehicle. I informed the contact from Cartrack that they first needed to cancel the old tracker before we install a new device and initiate a new contract. That is the logical thing to do. They contacted me a number of times with the same result in July 2022 and then I never heard from them again. In January 2023 I noticed the debit orders were still going off so I contacted Cartrack to find out what was going on. They claimed they knew nothing of the cancellation of the old contract hence the reason for the D/O's still going off. I requested them AGAIN to cancel it immediately as they were tracking a vehicle that did not belong to me. The lady that helped me were more interested in finding out to whom I sold the vehicle than she was in cancelling the long expired contract. I asked her why she was carrying on with trying to find out whom I sold the vehicle to if we have a long overdue cancellation to finalize. Her reply was that they wanted to contact the new owner to track his vehicle. I said can we please finalize my cancellation as I have paid 6 installments without receiving any service. She then read me their T&C's stating that the cancellation is subject to a 21 days notice period and if a D/O goes off in that time I am liable for the payment. Then she wanted to know if I accept that. For obvious reasons I said NO and she refused to cancel the contract. I rep**** to her that they have been duly notified (twice) and as far as I am concerned the contract is terminated and I will cancel the D/O at my bank. Since then they have kept on debiting the cancelled account, hounding me relentlessly for payment of arrears, reinstating new D/O's and I am not going to pay 1 cent more for a service that I am not receiving.