1 reviews | Active since Aug 2016
Stay away
<p>I have been dealing with Cartrack for months now to try and cancel my account. It never happens and next thing you know you have attorneys calling for unpaid installments.</p> <p> </p> <p>From: Julie Rheeder <br /> Sent: Friday, 30 September 2016 9:22 AM<br /> To: ********** ********** /> Cc: ********** ********** /> Subject: ********** 8 / RHEE00004<br /> Importance: High</p> <p> </p> <p>To whom it may concern,</p> <p> </p> <p>Below is the last written communication I had with Cartrack where they were demanding R575.96. I spoke to this lady numerous times to cancel the account which she did not attend to. She also did not bother to respond to my email below. After this email somebody called from Cartrack to cancel my contract over the phone, this was also an extremely rude gentleman who wanted me to confirm that I was still liable for a further months payment which I refused to do and he then put the phone down on me. </p> <p> </p> <p>I refuse to be harassed by you or Cartrack and reserve my rights herein. I also refuse to pay for any legal fees as I have a dispute with Cartrack and they cannot merely hand me over when the dispute has not been resolved.</p> <p> </p> <p>Bomolemo I suggest you get you manager to call me so that we can sort this issue out, I will not be harassed and bul**** by yourselves or by Creditworx. </p> <p> </p> <p>I reserve my rights to sue Creditworx/Cartack for *****ing my credit record without first sorting out my queries.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>---------- Forwarded message ----------<br /> From:<br /> Date: 29 Aug 2016 4:19 PM<br /> Subject: Re: Payment due - RHEE00004<br /> To: "Bomolemo Ditshetelo" ********** /> Cc:</p> <p>Dear Bomolemo</p> <p>As discussed I am prepared to pay 2 months. Please provide me with the amount so that I can make payment. Please also note that your sms amount has now once again increased and I reserve my rights herein.</p> <p>Thank you</p> <p> </p> <p>On 29 Aug 2016 4:16 PM, "Bomolemo Ditshetelo" ********** wrote:</p> <p>Good Day Mrs J Rheeder</p> <p>RE: Total Amount Due R575.96</p> <p> </p> <p>The above amount has become due for payment. As such, we would appreciate you making this payment as soon as possible to Cartrack (Pty)Ltd FNB account no. ********** 6281, Branch Code 254605,***, Fax: ********** </p> <p> </p> <p>We do value your business, so if there is an error on our part and payment has been made, please contact me immediately so that the matter can be rectified. </p> <p> </p> <p> </p> <p>Regards</p> <p>Bomolemo Ditshetelo<br /> Credit Controller</p> <p><br /> </p> <p> </p> <p>Cartrack Corner, Cnr Jan Smuts and 7th Avenue,</p> <p>Rosebank, Johannesburg, South Africa</p> <p>T: +27 (0) 11 ********** F: +27 (0) 11 ********** </p> <p>E: ********** W: www.cartrack.co.za</p> <p>Africa - Europe - Asia - Middle East</p>
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards,
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards,
The Cartrack Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
As discussed, a settlement amount has been agreed upon.
Kind regards,
The Cartrack Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
As discussed, a settlement amount has been agreed upon.
Kind regards,
The Cartrack Team
Thank you to, Ashley Naidoo, Finance Legal Supervisor, for sorting out my complaint. And thank you Ashley for being so friendly and patient.
Thank you to, Ashley Naidoo, Finance Legal Supervisor, for sorting out my complaint. And thank you Ashley for being so friendly and patient.
Thank you for giving us feedback on your experience with us. We will notify senior management and Ashley.
Thank you for your comments. We appreciate the positive feedback.
Kind regards,
The Cartrack Team
Thank you for giving us feedback on your experience with us. We will notify senior management and Ashley.
Thank you for your comments. We appreciate the positive feedback.
Kind regards,
The Cartrack Team
