Staff cannot help
I've now made 3 separate complaints. The first one hung up on me after keeping me on the line for 15 minutes. The second hung up on me 10 minutes and the 3rd (also this morning) promised to investigate and call me back. Nothing. Our app is only working to track one of our vehicles. The 2nd vehicle which is driven by our driver and needs constant monitoring refuses to track any activity despite being used daily. We click on the registration and enter the date and all that happens is we get a notice saying "No trips searched". I've uninstalled and reinstalled the app to no avail. We are paying for this lack of service. Kindly fix this urgently.
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Replies (3)
Cartrack's replyOfficial
11 Jul 2022, 14:50Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply11 Jul 2022, 14:50
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
's updateReviewer Update
11 Jul 2022, 16:35Hi. Well as of 16.35pm nobody has contacted me? Kindly treat as urgent as the monitoring of the vehicle in question is critical to our business.
's update11 Jul 2022, 16:35
Reviewer Update
Hi. Well as of 16.35pm nobody has contacted me? Kindly treat as urgent as the monitoring of the vehicle in question is critical to our business.
's updateReviewer Update
13 Jul 2022, 10:03Today is 13th June. I have NOT been contacted. I have made 4 phone in complaints. No help. Unit has been tested 4 times. It is working. It was rebooted. The problem of one car not tracking still persists. If this is not resolved I will cancel my debit order. Carrack is in breach for not delivering. I cannot believe the inefficiency. Good job the cars have not been ******. This company would not be effective in recovering if it can't even solve a small app problem.
's update13 Jul 2022, 10:03
Reviewer Update
Today is 13th June. I have NOT been contacted. I have made 4 phone in complaints. No help. Unit has been tested 4 times. It is working. It was rebooted. The problem of one car not tracking still persists. If this is not resolved I will cancel my debit order. Carrack is in breach for not delivering. I cannot believe the inefficiency. Good job the cars have not been ******. This company would not be effective in recovering if it can't even solve a small app problem.