Spent more than R300 airtime calling car track to only assist me with de installing my unit from my old vehicle to new vehicle

Spent more than R300 airtime calling car track to only assist me with de installing my unit from my old vehicle to new vehicle. They kept transferring me, kept on hold for more than 30min. Then my call reverts back to the automated robot and have to go thorough the same process explain the same thing. And another on hold transfer call which always takes more than 30min. This happened all day yesterday. Even when I requested a call back. I still didn't get a call back the following day. I had to call back myself. This really ****ed me off with such poor service. No dates where schedules to this service request. Which puts my car at risk day by day while I'm paying for the service. Really sucks. Today after calling. Would like to give thanks to Ofense Maatli who did not round in circles but fixed and scheduled a date for me. But to my experience. It was bad. Was even opting to move to Nestar.