KM
Karabo M

1 reviews | Active since Feb 2023

15 Aug 2025, 09:44

Sort out your admin and stop harassing me

Was asked to pay upfront in order to use the service and they send a debit order mandate with wrong date which is next month. They sent a payment link on WhatsApp which i used to pay. It's been 7 days and im still getting calls asking me to pay. I sent the proof of payment on both WhatsApp accounts email. Today, I get a text saying im late with payment for this month which is supposed to be debited only next week. The person I was talking to authorized a mandate AGAIN i don't know what for and said I will be charged R59 extra for late what what.

Please fix your admin and stop bothering me. This has caused me so much distress that I regret renewing my contract with you. I thought you were reputable. I will not advise anyone use your services never.

0
Replies (3)
Cartrack
Cartrack's reply15 Aug 2025, 11:47
Official
Good day Botshelo,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team 

KM
Karabo M's update16 Aug 2025, 13:33
Reviewer Update
You sent a 2 mandate yesterday and I declined them because like I've already stated you are only allowed to debit on the 20th to my surprise I got debited R244 today meaning you added the penalty fee which I dint understand. I wonder if next week ill be debited again.

I received an email yesterday saying the issue has been resolved it means it was not. Please sort out your mess and cancel all the other mandates sent to my account.
Cartrack
Cartrack's reply18 Aug 2025, 12:28
Official
 We apologize for any inconvenience we may have caused.