So very nonchalant when it comes to my concerns !!!

My account was debited twice by the company. I called in on the 28th of march and spoke to Boitumelo Kale who advise that she will fix the error and ensure that my account is not debited on the 1st of April. She then put me through to someone else whom I assume is her superior who then said that the debit order has been loaded and can't be reversed. We agreed that a refund would actioned on the next business day being the 3rd of April. On Tuesday no refund was actioned I called and was told that it been handed over to be processed. Boitumelo advised that Thursday would be latest day my refund would be actioned. I have called and received no assistance from any one regarding my money. The manager Donald has refused to take my call and to date the refund is pending.

For a big corporation such as yourself I find the way my issue being handled to be totally appalling. Everyone is going about this so nonchalantly whereas I have to spend time and money following up in my refund only to be told that they have no answer for me.