So disappointed in the service I received

My vehicle was ****** on the 26th of November, while I was inside a restaurant. Cartrack did not even alert me about it being tampered with they didn’t even know if it was ****** until I called them 20 minutes later. The control room person I spoke with my so nonchalant about it telling me she just works there and there’s nothing she can do. I pay every single month without fail but when I need the service I paid for, then it’s a struggle to get assistance. Had I been notified in advance, maybe it was not going to take them that long to find my car.