So disappointed

I've been calling Cartrack ***) since Monday in order to assist with installing a new device on a new car as I currently have their services with an old car. Since then I've been waiting for them to contact me and arrange a date for installation. I even emailed their fleet address which responded that I will get assistance in 24 hours (it's been 48 hours), called them again yesterday***) and they promised to get back to me by end of the day which they didn't. I'm so disappointed with Cartrack, I had so much faith in this guys and I'm applaud by their bad service.