jM
jason M
1 reviews | Active since Sept 2014
13 Dec 2023, 14:53
Snail Paced Credit Note
The worst accounts department is what the Cartrack Accounts department is. I settled my outstanding account with Cartrack and have been waiting for close to one month for a credit note to be issued. In the interim I continue to get reminders of an old debt. The incompetence that, that carries is unbelievable because all it takes is sending an email and getting a response. What this means is that they will debit my account again and it will take either a long time through accounts to get those funds back or a debit order reversal which will leave a dark spot on one's credit profile. My account number reference is: MASE05640. I intend to approach your regulator if this is not sorted out.
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Replies (5)
Cartrack's replyOfficial
13 Dec 2023, 15:40 Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply13 Dec 2023, 15:40
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
The Cartrack Team
The Cartrack Team
jM
jason M's updateReviewer Update
13 Dec 2023, 16:03Thank you for your response. I hope that this will be resolved with urgency. It's not the first time I have raised this, let's hope this review will not be met with the same result.
jM
jason M's update13 Dec 2023, 16:03
Reviewer Update
Thank you for your response. I hope that this will be resolved with urgency. It's not the first time I have raised this, let's hope this review will not be met with the same result.
jM
jason M's updateReviewer Update
15 Dec 2023, 05:09Like I predicted i've been debited for R850 what nonsense. Even after Cartrack had said the credit was issued. Should I publish my bank statement?
jM
jason M's update15 Dec 2023, 05:09
Reviewer Update
Like I predicted i've been debited for R850 what nonsense. Even after Cartrack had said the credit was issued. Should I publish my bank statement?
jM
jason M's updateReviewer Update
19 Dec 2023, 11:53To date I still get payment reminders. I got one this morning even after I called Cartrack yesterday and was guaranteed that I would receive the credit note correspondence in addition to being told that I am on the "do not contact list". Time continues to tick.
jM
jason M's update19 Dec 2023, 11:53
Reviewer Update
To date I still get payment reminders. I got one this morning even after I called Cartrack yesterday and was guaranteed that I would receive the credit note correspondence in addition to being told that I am on the "do not contact list". Time continues to tick.
jM
jason M's updateReviewer Update
28 Dec 2023, 10:59Hi Cartrack. Adding to this complaint is that you have now invoiced me for Jan 2024 until Feb 2024, not at my request but when I called your accounts department I was told this was done at my request. In addition to this my contract ends in February 2024 so who gave the authorization to be done. I have initiated a cancellation of my contract and hope I get contacted to that end. My dissatisfaction with Cartrack is endless and your billing department is the cause of all of this. I hope I do not get billed on the invoice that I did not request: Tax Invoice INV-***8
jM
jason M's update28 Dec 2023, 10:59
Reviewer Update
Hi Cartrack. Adding to this complaint is that you have now invoiced me for Jan 2024 until Feb 2024, not at my request but when I called your accounts department I was told this was done at my request. In addition to this my contract ends in February 2024 so who gave the authorization to be done. I have initiated a cancellation of my contract and hope I get contacted to that end. My dissatisfaction with Cartrack is endless and your billing department is the cause of all of this. I hope I do not get billed on the invoice that I did not request: Tax Invoice INV-***8