Six Months of Empty Promises and Zero Solutions – Completely Unacceptable!

I have never experienced such shocking service and incompetence from a company as I have with Cartrack.

Since February 2025, I have been struggling with an unresolved issue on two of my company trucks, despite paying upfront and in full for their AI camera and monitoring systems. From day one, the system never worked as promised. What followed was months of empty promises, zero accountability, and endless back-and-forth between departments.

The only consistent thing about Cartrack is their lack of communication. After countless emails, I received a single call in three months with a promise of follow-up — which never happened. A month ago, I was assured by one of their staff that the system had been fixed with a new SIM card. Yet again, there was no live feed, and after chasing for updates, I was told I needed another SIM — more delays, more excuses, and still no results.

One of the faulty systems was removed months ago, yet I am still waiting for my refund. How can a company operate with such blatant disregard for its clients? This entire experience has been a waste of time, money, and energy.

Businesses like mine rely on efficiency and accountability — two things Cartrack has completely failed to deliver. Unless this matter is resolved immediately, I will not only take legal action but also escalate this issue to insurance providers so that other businesses are warned about this unacceptable level of service.

Cartrack, you need to do better. This is beyond reasonable and completely unacceptable.