Since I subscribed with Cartrack in 2022 yesterday was my first call from them alerting me about my car the worst is even last year when I was involved in a car accident no alert from Cartrack

Since I subscribed with Cartrack in 2022 yesterday was my first call from them alerting me about my car the worst is even last year when I was involved in a car accident no alert from Cartrack. I’m frequenting Gauteng as much as I know they should warn me about high risk areas as Johannesburg is a very busy town with more hijackings I have never received an alert like that. I am very disappointed with Cartrack