Shocking Shocking - Security Breach and Client Service

Cartrack confirmed installation on our grader, yet installed a unit on our trailer. When requesting the name of the person, I was supp**** with the CEOs name, the CEO denied approving the change in installation. Cartrack has been called I do not know how many times and e mails sent and according to Cartrack the situation escalated. I have been pushed from one department to the next even ACCUSED of calling the incorrect number (seriously a main number with options to choose from!) My final escalation was responded to by the ACCOUNTS department. What the heck!!!!!