Shocking Service - stay away!

On Monday contacted Cartrack to report that the device battery is not working and needs replacing. We know this as something has been draining our car battery and when the car was at Land Rover on Friday for the necessary testing and the battery was removed from the vehicle, Cartrack device was offline. On that call on Monday we were passed from person to person - all of them with poor phone lines who could not be understood - and eventually the call logged. On Tuesday morning someone from the Control Room called to ‘test’ the device. Apparently this is procedure even though we informed the many agents from Cartrack that the device would be working off the car battery. The agent from the Control Room then informed me that someone would be contacting me to schedule an appointment. No one called to schedule such appointment. I followed up with a complaint email and after 24 hours someone called to schedule the appointment for Saturday at 10:00 of the same week. Of course, I gave up my Saturday but was glad this was finally going to happen only to be disappointed. No show so I contacted Cartrack, listened to all their offerings, did my many checks and got put thru to the 'scheduling department' who did not answer the call. Apparently a message was left for them to call back to advise on the status of the illusive technician. I'm still waiting and more of my time is wasted by a service provider I timeously pay for monthly!

However, I do have to point out that ALL the agents diligently offered the R30 per month charge option as opposed to the once-off call out fee. Why would I even consider such with such shoddy service from Cartrack???