Shocking service from Cartrack

I had 3 vehicles fitted with a tracker from Cartrack on Thursday 05-01-2023. My wife noticed thereafter that a panel underneath with electrical fittings was lying on the front of the passenger side. I contacted Cartrack by e mail the following day and was told the technical department will contact me. On Tuesday a customer care consultant e mailed me to the effect that was escalated with a ticket no. Today Wednesday nearly a week later I had to call and e mail again to be told they apologise for all the inconvenience caused, the matter has been re-escalated and they are having a high influx of calls today. It is now 15.18 pm on 11-01-2023 and have decided to make people aware.