Shocking service!

Today Ive received the most shocking service from you guys.... No call backs after pressing my panic button.... Premium goes up without being informed... Now I'm told that my panic button isn't working and that I have to endure the costs to have it repaired! What nonsense..... You can't even track my car st the moment.... My app says my cars is somewhere around Florida.... How is that possible? Terrible service and its the first time I actually needed your help since we installed both units on our cars.... We always got sms's when we were new clients of yours but now we get absolutely nothing..... When I enquire to rather cancel my units I'm told I need to pay R1700 per vehicle..... All you want is money even to repair your own faulty units that gives in every 4 months!