Shocking service and non response to query logged!

Item: Cartrack
Rating: 1
Author: Jacques M

Shocking service! Cartrack app has not been updating since the 26th of May 2021. Logged a call for this and received a ticket number *** as reference on 2 June 2021. To date no response. Contacted Cartrack telephonically today and when the call was transferred I merely got cut off. What service am I paying for? Should I expect the same level of service in the event of my car being ******?

Helpful (0)

Replies (4)

Cartrack's replyOfficial

07 Jun 2021, 13:31

Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.

Kind regards
The Cartrack Team

Cartrack's reply07 Jun 2021, 13:31

Official

Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.

Kind regards
The Cartrack Team

Jacques M's updateReviewer Update

07 Jun 2021, 13:37

Thanks for your response. Can I please have timeline for resolution?

Jacques M's update07 Jun 2021, 13:37

Reviewer Update

Thanks for your response. Can I please have timeline for resolution?

Cartrack's replyOfficial

07 Jun 2021, 16:02

Good day,
We will be in contact today. Please accept our apology for the inconvenience.

Kind regards
The Cartrack Team

Cartrack's reply07 Jun 2021, 16:02

Official

Good day,
We will be in contact today. Please accept our apology for the inconvenience.

Kind regards
The Cartrack Team

Jacques M's updateReviewer Update

08 Jun 2021, 15:57

Cartrack replaced the unit this morning.
This matter is now resolved.
Thanks Cartrack for your swift reaction and resolution herein.

Jacques M's update08 Jun 2021, 15:57

Reviewer Update

Cartrack replaced the unit this morning.
This matter is now resolved.
Thanks Cartrack for your swift reaction and resolution herein.