MC
Michael C

1 reviews | Active since Nov 2014

13 May 2016, 09:36

Shocking service and follow through..!

<p>When I sold my car early in 2013, I cancelled my CARTRACK contract, and as instructed by the consultant I spoke to, did so in writing.</p> <p> </p> <p>Now, almost 3 years down the line, I am still receiving threatening SMS about legal action because I have not paid my CARTRACK account! When contacting MBD or CAPITAL DATA, the company tasked with recovering the funds, I am either faced with having to deal with a poorly trained consultant who has no record of any previous interaction with their company, or even worse, am given a "deal" offer which is never sent to me after a number of verbal confirmations..! Theis is absolutely the best case scenario, as it is virtually impossible to get hold of MBD/CAPITAL DATA on the number contained in their threatening SMS's and the number just rings 3 or 4 times and then cuts off...</p> <p> </p> <p>CATRACK, MBD and CAPITAL DATA your ineptitude is damaging your reputation, soert this out!</p>

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Replies (1)
Cartrack
Cartrack's reply24 Jun 2016, 08:45
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to investigate this issue.

Kind regards,
The Cartrack Team