HL
Hayden L
1 reviews | Active since Mar 2019
30 Nov 2021, 15:30
Shocking Service
Been trying for over a month now to transfer my tracking device from the old vehicle to new vehicle. An amount of R870 was debited from my account, and every time I phone I get pushed from pillar to post. Nobody knows what to do????
I get put on hold, then get transferred to a new person, who has no clue why I am phoning!!
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Replies (2)
Cartrack's replyOfficial
30 Nov 2021, 15:59Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply30 Nov 2021, 15:59
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
HL
Hayden L's updateReviewer Update
30 Nov 2021, 16:14I phoned again this afternoon. First attempt I was put on hold for 10 minutes after verifying my details. When I phonedback again, I was transferred to 3 different people. The third person said they would phone me back in 10 minutes, still waiting for that phone call, which was now approximately 30 minutes ago. Hence, an hour of my time was taken up waiting on hold , and still no resolution...
HL
Hayden L's update30 Nov 2021, 16:14
Reviewer Update
I phoned again this afternoon. First attempt I was put on hold for 10 minutes after verifying my details. When I phonedback again, I was transferred to 3 different people. The third person said they would phone me back in 10 minutes, still waiting for that phone call, which was now approximately 30 minutes ago. Hence, an hour of my time was taken up waiting on hold , and still no resolution...