Shocking Sales & Customer Service

Gosh, what can I say—an awful experience. I wanted a dashcam and thought getting one attached to my tracker with Cartrack was a great idea.

I was mis-sold a package I didn’t want by a salesman who failed to provide all the necessary information.

I never received any paperwork or terms and conditions from him.

When the installer arrived, he brought a camera I hadn’t agreed to. We spent several hours trying to get Cartrack to change the package from dual to single camera.

Quite quickly I discovered the camera wasn’t working at all. I chased customer service constantly for over a week, and still—it doesn’t work.

I finally received the terms and conditions today, but my camera still doesn’t record. The live view works, sure, but the whole point of a dashcam isn’t to admire pretty views when your car isn’t moving.

I have contacted CS countless times in the last week and all I get is we've escalated your issue!

I strongly urge anyone considering a dashcam to explore all other options BEFORE committing to Cartrack.