Shocking non existent service.

On 5 August I called to have my tracker tested as requested by Outsurance and was told it was flagged as it had not been responding for 2 months. There is no insurance cover if the vehicle is ****** and the tracker is not working. Why was I never contacted ? I was told I would be contacted the same day to book a repair. Nobody called so I sent an email on 8 August but I have not received a reply or a call from anyone. On 16 August I called again and spoke to 4 different people explaining my concern, I was told a team leader ( who will remain nameless) would call before end of the day. He never called. On 21 August I called again and requested to speak to the team leader who didn't take the call. I sent him a detailed email requesting to be called and a reply to my email. I have had no response again. The technical department then booked a repair for the following day at 15:00. Again nobody arrived. I tried to call the Service Manager but he never answered the phone. I managed to book another repair for the following day. The technician arrived and repaired the tracker. He told me Cartrack App showed that my tracker had not worked for 2 years not 2 months and I have been paying monthly premiums for nothing !! Unacceptable that Cartrack never give you a reference number when making a call or booking a repair. When holding on for a call to be transferred nobody ever comes back to you. Please Avoid Cartrack