TD
Thandeka D
1 reviews | Active since Nov 2020
31 Jan 2022, 16:59
Shocking / Disgusting service.
I received an sms from Cartrack telling me that I have been blacklisted due to an outstanding amount on my account, which according to me was closed in 2021 already. I have called numerous times asking for a statement showing the amounts that were deducted from account for the past, also requested from Amanda in Accounts to send me a recording of the last call I received from Cartrack discussing my last d/o. None of this has been done, even though it is the second time I have requested for this information.
This kind of service is shocking, that months later, out of the blue my account is being billed again.
Helpful (0)
Replies (4)0
Replies (4)
Cartrack's replyOfficial
31 Jan 2022, 17:15Good day,
Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply31 Jan 2022, 17:15
Official
Good day,
Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
TD
Thandeka D's updateReviewer Update
03 Feb 2022, 19:4631 Jan 2021 I called and went through the statement received from you with your consultant. From what I saw my account with you was settled in March 2021 and in Jan 2022 you wrongfully debited my account.
Amanda said she will call me back, that was Monday 31 Jan 2022, it is now Thursday 3Feb,I am still waiting for her call.
It is evident that you guys randomly billed old clients hoping they won't see :(
Amanda said she will call me back, that was Monday 31 Jan 2022, it is now Thursday 3Feb,I am still waiting for her call.
It is evident that you guys randomly billed old clients hoping they won't see :(
TD
Thandeka D's update03 Feb 2022, 19:46
Reviewer Update
31 Jan 2021 I called and went through the statement received from you with your consultant. From what I saw my account with you was settled in March 2021 and in Jan 2022 you wrongfully debited my account.
Amanda said she will call me back, that was Monday 31 Jan 2022, it is now Thursday 3Feb,I am still waiting for her call.
It is evident that you guys randomly billed old clients hoping they won't see :(
Amanda said she will call me back, that was Monday 31 Jan 2022, it is now Thursday 3Feb,I am still waiting for her call.
It is evident that you guys randomly billed old clients hoping they won't see :(
TD
Thandeka D's updateReviewer Update
09 Feb 2022, 06:22Still waiting for a call from Donald, this is after 2 emails that no1 has rep**** to. Where is the professionalism in this company?
TD
Thandeka D's update09 Feb 2022, 06:22
Reviewer Update
Still waiting for a call from Donald, this is after 2 emails that no1 has rep**** to. Where is the professionalism in this company?
TD
Thandeka D's updateReviewer Update
11 Feb 2022, 14:40It sucks that each time I want Cartrack to reply to my emails, I need to come on to hellopeter :(
I sent Donald an email but I still haven't received any feedback.
I sent Donald an email but I still haven't received any feedback.
TD
Thandeka D's update11 Feb 2022, 14:40
Reviewer Update
It sucks that each time I want Cartrack to reply to my emails, I need to come on to hellopeter :(
I sent Donald an email but I still haven't received any feedback.
I sent Donald an email but I still haven't received any feedback.