Shocking customer service on damage they done to my vehicle

I purchased a brand new Mercedes and entrusted cartrack to do my installation on the 5 June 2023. The technician came through to my premises and damaged the vehicle. Despite my numerous calls/emails/ messages to them all I am told is that this is under review. When I've asked to speak to senior management I get ignored. The service is shocking, extremely bad customer service, no updates and I have to beg them to assist me for something they did to my vehicle. Extremely dissapointing service and they lock you in when taking contract with them. I'm going to be handing this over to a lawyer but felt it necessary to share my experience with you. Be very careful with using their services.