Shocking customer service from CarTrack

Hi. I have 5 vehicles under car track. der two different bank accounts. When the one contract expired we wrote in to get that vehicle put under the other vehicle bank account. This has not happened in like 5 years. Numerous calls and emails and filling in forms. Still not done as we speak. Then I got two more vehicles for another contract. They messed up again by putting these invoices under the wrong bank account. Again emails and calls with promises of this to be rectified. Nothing. Now lets get to reports. I have not been able to extract the required reports for years. Some person phoned and gave me the wrong info, then another was speaking total *******. Then yesterday I get aWA message with some badly written jargon. They WA me and then ask for my contact number, so I said use this one you have WA me on. That seems like a step to far for that person. I asked for them to get someone in management to contact me. It is now 13h35 and no one has contacted me. I should not complain about the service because there is none. The strange part is that my ID number does not reflect on their system.