Shocking Customer Service Experience
In October 2020, I sold the vehicle to which I had Cartrack fit their tracker. In November 2020 I contacted Cartrack to cancel my contract. A couple of months ago I was contacted by Cartrack because a payment had failed. Apparently the cancellation did not go through: I have been billed every month since that time. The person I spoke to confirmed that they had no record of my cancellation and cancelled the contract immediately.
I am now receiving multiple phone calls every day at all hours from Cartrack accounts demanding payment of an outstanding amount. This is tantamount to harassment.
I refuse to pay any amount that Cartrack believe is outstanding as my account should have been cancelled last year already and the payments they continued to take after this cancellation should more than cover any "cancellation costs".
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack contacted me. I sent them the cancellation email that I sent in November last year. I don't have the original email I sent them: I got a new laptop in March this year; somewhere in setting up Outlook on the new laptop, cleaning the old laptop and cleaning stuff off my phone, the original email I sent, along with others, has gone.
As I can't prove that I sent the email originally, Cartrack still want me to pay the outstanding balance and have started phoning me again, several times a day.
I telephonically re-cancelled the contract a couple of months ago. I spoke to them in November last year to cancel the contract, but had to send a form: why wasn't I able to cancel telephonically last year and why is a signed and dated form which was scanned on the date it was signed insufficient evidence that I don't want to be in any contractual relationship with this, quite frankly, parasitic company.
The amount owed is around R380. I can probably quite easily pay this. But I won't on principle.
Cartrack contacted me. I sent them the cancellation email that I sent in November last year. I don't have the original email I sent them: I got a new laptop in March this year; somewhere in setting up Outlook on the new laptop, cleaning the old laptop and cleaning stuff off my phone, the original email I sent, along with others, has gone.
As I can't prove that I sent the email originally, Cartrack still want me to pay the outstanding balance and have started phoning me again, several times a day.
I telephonically re-cancelled the contract a couple of months ago. I spoke to them in November last year to cancel the contract, but had to send a form: why wasn't I able to cancel telephonically last year and why is a signed and dated form which was scanned on the date it was signed insufficient evidence that I don't want to be in any contractual relationship with this, quite frankly, parasitic company.
The amount owed is around R380. I can probably quite easily pay this. But I won't on principle.