Shocking Customer Service

Cartrack is very ***** when it comes to cancellations and they prey on first time car buyers. Have been trying to cancel for months and requesting recordings of when i took up the policy to see if i was explained properly, then today finally TODAY was told by Steven who claims that the recordings they have are confirmations of the policy which apparently was taken through Hyandai Sandton which off course is a lie because policy was taken over the phone and i was the one who told them where to go to install the device and leave any documents for me to sign. But surprise surprise that recording isnt available. And i still stand that the policy wasnt explained to me properly when it comes to the duration of the policy and as a first time buyer you are given million of documents to sign before you can leave the dealership and they are now pushing the blame to the dealership which is Ludacris. Terrible service on their part. Also let it be known that their customer service department will always say they will call back with the recordings and additional info which they never do, but their collections department will call 3 times a day which i assume no notes are left on their system for the nexNt consultants.