Shocking - Absolutely SHOCKING Company

My dealership recommended Tracker, but I preferred to handle it myself and chose Cartrack instead. I contacted them, went through the process, discussed pricing, and agreed to proceed. During our 30-minute call, we thoroughly covered the contract terms. I have since requested a recording of this conversation.

The salesperson assured me that while installation couldn’t happen that day, he would mark it as urgent and try to schedule it for the following day. Wanting it done as soon as possible, I proceeded with the contract, assuming installation would take place within three to four days at most.

However, when I was transferred to the installation department, I was met with a completely different attitude. The woman I spoke to was dismissive, arrogant, and sarcastic. She informed me that the earliest available installation date was more than three weeks away—almost a month—directly contradicting what the sales team had promised.

At this point, I was beyond frustrated. Cartrack had taken my bank details and signed me up under the pretense of a prompt installation, only for the installation team to claim that the sales department “always lies” and “obviously doesn’t know” the actual schedule. The entire system is dysfunctional.

To make matters worse, I asked them to check with the Durban installation branch for earlier availability. Both times they attempted to call, they couldn’t get through—just voicemail. This company’s lack of professionalism is staggering.

Despite multiple calls, I still haven’t received clear answers. Every time I phone, the line either cuts off, or I’m told they can’t reach the Durban Fitment Branch. I was provisionally booked for March 7th, yet now they claim I was never scheduled and that the earliest available slot is March 11th. The frustration is endless, and getting through to the Durban Fitment Centre is nearly impossible.

Additionally, I have twice requested recordings of my calls, as Cartrack claims all conversations are recorded. I was assured I would receive them that evening, then the following evening—but still, nothing. The lack of follow-through and accountability is appalling.

Now, after more than three weeks and countless phone calls, I finally secured a fitment appointment for February 24, 2025—only for no one to show up. No call, no communication. When I phoned at 16:30, I was put on hold for 10 minutes, only to be told the technician wouldn’t be coming and that I now have to wait another three weeks for the next available appointment.

I am absolutely shocked by this level of service