MB
Mark B
1 reviews | Active since Nov 2009
15 Oct 2025, 18:45
Shocked
I need someone senior to contact me ASAP before I flood social media with what happened when I needed Cartrack today.
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
15 Oct 2025, 18:49Good evening,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply15 Oct 2025, 18:49
Official
Good evening,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
MB
Mark B's updateReviewer Update
16 Oct 2025, 18:58See the response from Cartrack. They admit fault but still hold me liable for the contract, but they don't have to abide by the contract.
Good day Mr. Berriman,We sincerely apologize for the delay in responding to your query.After conducting a full investigation, we noted that during your emergency call, no update was provided regarding the progress of your case. Please be assured that disciplinary action will be taken against the agent responsible for this oversight.Regarding the delayed response, we were actively monitoring and checking the vehicle. Once the vehicle reached a fami**** address, an agent was assigned to follow up and confirm that everything was fine; unfortunately, this follow-up was not carried out as required.If you wish to proceed with cancellation and removal of the unit, we can assist. However, your contract is still within the 36-month period, which means an early cancellation penalty will apply. You would also be required to serve the standard 20-working-day notice and remain liable for the last debit order, as per our terms and conditions.We sincerely apologize for the inconvenience caused and greatly appreciate your patience and understanding.
Good day Mr. Berriman,We sincerely apologize for the delay in responding to your query.After conducting a full investigation, we noted that during your emergency call, no update was provided regarding the progress of your case. Please be assured that disciplinary action will be taken against the agent responsible for this oversight.Regarding the delayed response, we were actively monitoring and checking the vehicle. Once the vehicle reached a fami**** address, an agent was assigned to follow up and confirm that everything was fine; unfortunately, this follow-up was not carried out as required.If you wish to proceed with cancellation and removal of the unit, we can assist. However, your contract is still within the 36-month period, which means an early cancellation penalty will apply. You would also be required to serve the standard 20-working-day notice and remain liable for the last debit order, as per our terms and conditions.We sincerely apologize for the inconvenience caused and greatly appreciate your patience and understanding.
MB
Mark B's update16 Oct 2025, 18:58
Reviewer Update
See the response from Cartrack. They admit fault but still hold me liable for the contract, but they don't have to abide by the contract.
Good day Mr. Berriman,We sincerely apologize for the delay in responding to your query.After conducting a full investigation, we noted that during your emergency call, no update was provided regarding the progress of your case. Please be assured that disciplinary action will be taken against the agent responsible for this oversight.Regarding the delayed response, we were actively monitoring and checking the vehicle. Once the vehicle reached a fami**** address, an agent was assigned to follow up and confirm that everything was fine; unfortunately, this follow-up was not carried out as required.If you wish to proceed with cancellation and removal of the unit, we can assist. However, your contract is still within the 36-month period, which means an early cancellation penalty will apply. You would also be required to serve the standard 20-working-day notice and remain liable for the last debit order, as per our terms and conditions.We sincerely apologize for the inconvenience caused and greatly appreciate your patience and understanding.
Good day Mr. Berriman,We sincerely apologize for the delay in responding to your query.After conducting a full investigation, we noted that during your emergency call, no update was provided regarding the progress of your case. Please be assured that disciplinary action will be taken against the agent responsible for this oversight.Regarding the delayed response, we were actively monitoring and checking the vehicle. Once the vehicle reached a fami**** address, an agent was assigned to follow up and confirm that everything was fine; unfortunately, this follow-up was not carried out as required.If you wish to proceed with cancellation and removal of the unit, we can assist. However, your contract is still within the 36-month period, which means an early cancellation penalty will apply. You would also be required to serve the standard 20-working-day notice and remain liable for the last debit order, as per our terms and conditions.We sincerely apologize for the inconvenience caused and greatly appreciate your patience and understanding.