SHAMEFUL CONDUCT BY CARTRACK

Here are the facts. 1. I called in January 2020 requesting that my account be cancelled since I had sold my car which had been in an accident, the lady I spoke to advised me that I needed to pay a cancelation fee of which I had no money for it at the time. Since my contract would have lapsed in March 2020, I decided to allow monthly deductions for the remainder of the months. I duly advised the lady that in March 2020, I would like to have my contact cancelled. 2. In April your company STILL deducted the monthly premiums after I had advised that I did not have the car anymore and that I would like my contact not be renewed. 3. I then decided to cancel the debit order with the bank but to my surprise after 2 months the deductions resumed. Till this day my account is deducted for this service of which I had cancelled. 4. I have, ever since, been trying to explain the same thing over and over again to your employees that I did cancel my contract and that I feel that I am the one who is being owed after March2020. I have endured so much costs every month by reversing these payments, sending them letters without a single response. They have recently been sending me threatening letters of demand and when I answer them, no response are forthcoming as usual. I have never seen a company that is so unresponsive, bullying and so out of touch with their customers needs . Their only concern is MONEY ABOVE ETHICAL BEHAVIOUR