1 reviews | Active since Nov 2010
SEVERELY UNPROFESSIONAL SERVICE. YOU CANNOT BE TRUSTED.
I wish there was an option not for even giving a one star. I contacted Cartrack to remove their devices from my old vehicles which I traded in on a new vehicle on 23 Dec 19 at 17:18. I was given the amount it will cost me for the installation and removing it from my old vehicles. The arrangement was made that funds need to be available in my bank account which I insured was the case. On 27 Dec 19, I phoned Cartrack again, I had to explain the whole story again. Arrange the debit order from my account again. Nothing happened. I phoned on 03 Jan 20 again had to arrange everything again. I was told they tried to phone me on several occasions for the arrangement. Cartrack you must wake up to modern technology. Cellphones show missed calls so that excuse don't stick. I have zero missed calls from you. So all that happened is my money was deducted from my bank account on 03 Jan 20 but with no success there after. On 06 Jan 19, I phoned again and then the lady just put the phone down in my ear not willing to assist me. Well Cartrack you lost my vehicle on 09 Feb 19 which was ****** and as it is I don't think much of your company. Now I have to struggle with this as well. I wish you want to cancel my contracts with you to no further cost to me as I am severely disappointing in your services that is not provided. Please don't install your devices in my new vehicles because I don't trust you, you failed me before. If I knew how unprofessional you are, I would have never ever put my trust to find my vehicles after they are ****** in you as a company. I will also reverse that debit order on my account because you removed funds from my bank account for a service which is not rendered yet. Today Tracker will install a device in my vehicle. Really I cannot wait until Cartrack wake up some time in the far future. You can't care, you take my money monthly, that is where your services end. I will rather put my trust in Tracker as they are delivering a better service. They are much more professional.
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
I want to tell every person who wish to install Cartrack to their vehicles not to do so. This company lost a vehicle of mine in Feb 19. The chopper is at Rand Airport and their operating Headquarters is at Stormvoël in Pretoria for the Pretoria region. The chopper was 15 min late after my veh signal was lost. Their ground crew 20 min. That vehicle is gone up to date. During the so called chase, I had to constantly phone Cartrack to get an update. Then they also told me this story of their vehicles will search the area where my vehicle was lost for a few days. I drove there myself the day after the theft to the area it was lost and I found zero trace of any Cartrack tracking vehicles and I know how they look like.
So I will never ever install their devices ever in my vehicles due to their incompetency and unprofessionalism.
I want to tell every person who wish to install Cartrack to their vehicles not to do so. This company lost a vehicle of mine in Feb 19. The chopper is at Rand Airport and their operating Headquarters is at Stormvoël in Pretoria for the Pretoria region. The chopper was 15 min late after my veh signal was lost. Their ground crew 20 min. That vehicle is gone up to date. During the so called chase, I had to constantly phone Cartrack to get an update. Then they also told me this story of their vehicles will search the area where my vehicle was lost for a few days. I drove there myself the day after the theft to the area it was lost and I found zero trace of any Cartrack tracking vehicles and I know how they look like.
So I will never ever install their devices ever in my vehicles due to their incompetency and unprofessionalism.