Service sucks!!!!!

Canceling this contract has been so stressful!

Mid July I call to cancel the contract and I'm given a cancelation fee for the remaining 36 months ending Oct 2020. Which is equal to R722,28. End July my normal premium R180.57 is deducted. I get another call Beg of Aug. She confirms the same cancelation amount. I tell her my July premium was taken therefore the cancelation amount needs to be adjusted for what's remaining for Aug, Sept + Oct = R541,71. She agrees, sets the deduction to be taken. Next day it is deducted.

Then the last few weeks I've had to speak to 2 diff consultants saying I still owe a premium. I explained the above to the first consultant who agrees and ends the call. Then on the 13th another woman calls me about the same nonsense. She calls me during loadshedding - fibre is off and network sucks. And SHE decides to go ahead and organize a payment on my account without my authorization!!!

This is infuriating as I should not be owing you guys anymore money. Return my funds! And that consultant was very demeaning, not sure if she forgot that she's speaking to a customer or what!

I have enjoyed my use of the services for the majority of the 3 years up until this experience, trust and believe that collegues, family and friends will be told about this when they need to purchase tracker services for their vehicles!