Service not rendered

Very poor client service, I have been with Cartrack for about a month, I have received a power alert on my vehicle, I phoned Cartrack immediately after receiving the notification, I have been assured by Cartrack that everything was in order and not to worry, that it was my vehicles battery running low. a Few hours later my vehicle was not found on the Cartrack. My vehicle was ******, and Cartrack just pulled their shoulders up. My vehice is gone, and no assistance from Cartrack.