********** Service – No Response, No Accountability!

I am extremely disappointed with Cartrack's service and complete lack of communication. I activated their service at the end of January, only to discover that my unit was not working when I downloaded the app. I contacted support, and they assured me someone would arrange a repair, but nothing ever happened.

Despite this, Cartrack continued to debit my account, charging me for a service I could not even use. When I finally attempted to cancel, I was put on hold for 15 minutes, only for the call to be dropped without resolution.

To make matters worse, their customer service is completely unresponsive. The last communication I received from Cartrack was on 10/03/2025. I rep**** on 13/03/2025 and sent a follow-up on 17/03/2025, yet I have received absolutely no communication from their team.

This level of service is completely unacceptable. I have made multiple attempts to get answers to my concerns, yet Cartrack has failed to provide even a basic acknowledgment. I demand an immediate response with clear answers to my previous queries. Ignoring a customer in this manner is unacceptable, and I expect prompt action to rectify this situation.

If you’re considering Cartrack, stay far away! Their lack of reliability, failure to deliver on promises, and refusal to respond to customer concerns make them completely *************.