Service is very bed Today I phoned 3 times using my airtime but people that I was speaking to them they seems like they don’t know what they doing

Service is very bed Today I phoned 3 times using my airtime but people that I was speaking to them they seems like they don’t know what they doing. And I agently need to move the device track from old car to a new car before the delaship sales the car. I’ve already changed this month I need it ASAP You guys are not communicating with email or calls u just quit and eating our money