NM
Nhlakanipho M
1 reviews | Active since Jun 2015
30 Aug 2024, 12:37
Service is very bad!
Last week I scheduled for my my tracking device to be repaired for 8 today but no technician came. I didn't go to work because I thought they were coming. When I call I get put on hold until my airtime is finished. Last week the same thing happened. I'm not happy with the service. I wanted to cancel but I was told that I will be penalized. Penalized that I want to cancel because the device is not working properly and they taking their own time to fix the problem. I WANT TO CANCEL WITH NO PENALTIES SINCE CARTRACK CAN'T HONOUR THEIR CONTRACT
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Replies (2)
Cartrack's replyOfficial
30 Aug 2024, 12:43Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply30 Aug 2024, 12:43
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
NM
Nhlakanipho M's updateReviewer Update
02 Sept 2024, 08:50So you are still investigating? My issue hasn't been resolved. Can we just cancel this contact as you are in breach of contract so do tell me about cancelation fee/penalty
NM
Nhlakanipho M's update02 Sept 2024, 08:50
Reviewer Update
So you are still investigating? My issue hasn't been resolved. Can we just cancel this contact as you are in breach of contract so do tell me about cancelation fee/penalty