Service is poor

Over 2 weeks ago, and after weeks of non stop calling from sales representatives of Cartrack I decided to take up the \Happy Button"feature at an additional cost to me.<br> <br> This service was well pitched and sounded like something worth one having.<br> <br> Subsequent to me signing up for this I was told an SMS will follow where I will be able to download this \""Happy Button\"" to my phone. Now 2 weeks later still NO SMS forth coming from Cartrack.<br> <br> What frustrates even worse if the fact that I have called in no less than 4 times to remind Cartrack *********** staff to send me the SMS and nothing to date. Each time I request this someone says they will send an email or send my request to the relevant department and nothing happens after the phone call. I even asked a staff at Cartrack to escalate this matter and he was not bothered. <br> <br> What is even further pathetic is the fact that I will be billed prorata come end of the month for this \""Happy Button\"""