Service Failure & Immediate Cancellation Request

I am writing to formally raise my concerns regarding the persistent service failures I have experienced with your company. My tracking device has not been working for the past two months, an issue I only discovered upon checking my app. Despite contacting Cartrack and making arrangements for a technician to resolve the matter within five days, I have yet to receive any assistance. This delay is unacceptable.

This is not the first issue I have encountered with your services. Previously, I was stranded on the highway at night and reached out to Cartrack for assistance, only to be informed that I was not covered—despite being under the impression that I was. This lack of transparency and failure to deliver reliable service has led to a complete loss of confidence in your company.

Given the ongoing issues and failure to provide the service I am paying for, I am formally requesting the immediate cancellation of my account. I will not continue to pay for a non-functioning device or unreliable service. Kindly confirm the cancellation and ensure that no further deductions are made from my account.